Self-study activity:
How important is being friendly in life?
We are going to watch a short presentation about the importance of friendliness at work.
Before that, go over the list of topics below and discuss with an English-speaking friend or relative the statements below. Do you agree with them? To what extent can you apply them to your everyday life or work situation?
A friendly staff attract loyal customers
An angry boss transfers his/her mood to the others
Bosses set the tone for the rest of the people in the company
There are several degrees of friendliness in your place of work
Friendliness is a top quality
Friendliness should be a contagious disease
The atmosphere at work must be fun
Now watch the video and number the topics in the order in which they are mentioned.
You can read the transcript here.
Key:
1 Friendliness, a top quality; 2 Degrees of friendliness in your place of work; 3 A friendly staff attract loyal customers; 4 Bosses set the tone for the rest of the people in the company; 5 Friendliness should be a contagious disease; 6 An angry boss transfers his/her mood to the others; 7 The atmosphere at work must be fun
